DEMONSTRATION - TEXT AND QUESTIONS

　　Do not read the following text and questions first. Go directly to the How to Answer section which will show you the most efficient way of answering the questions.

　　YOUR POST OFFICE

　　at your service

　　At our main offices we are introducing,swheresappropriate, a number of changes to help improve the standard of service provided to our customers.

　　Similar developments are taking place at many of our agency offices.

　　Improvements:

　　more staff at peak periods for faster service a single queuing system for fairer service special service windows for some transactions Post-Shops in main offices with their own separate service till for greeting cards, stationery, stamps and gifts the refurbishment of a number of main offices to provide a better environment new vending machine services such as cash-change machines, and phonecard and stamp dispensers for faster service extended opening hours at selected main offices a new range of air package services. Questions 1-3 Do the following statements agree with the information given in the reading passage above? Write:

　　TRUE if the statement is true

　　FALSE if the statement is false

　　NOT GIVEN if the information is not given in the passage

　　in the correct boxes on your answer sheet.

　　1. All offices will have more staff throughout the day.

　　2. There will be special service windows for cash transactions at all main offices.

　　3. It will be possible to obtain some items from machines in many offices.

　　Question 4

　　Using NO MORE THAN THREE WORDS answer the following question.

　　4. Which change will ensure that the customers are treated more fairly?

　　Question5

　　Choose the correct answer by writing A, B, C, or D.

　　5. Which offices will stay open longer?

　　A all offices

　　B all main offices

　　C some main offices

　　D some agency offices

　　HOW TO ANSWER

　　BEFORE YOU ANSWER ANY QUESTIONS

　　Step 1 - Look at the text quickly (survey the text)

　　The heading tells you that the text is about service at post offices. The sub-heading and the points listed below it show eight improvements to the services.

　　QUESTION 1

　　Step 2 - Read the instructions and the question

　　The instructions for questions 1-3 tell you to write True, False or Not Given on the answer sheet.

　　You are looking for specific information in the passage. The key words for question one are:

　　All offices will have more staff throughout the day.

　　The question is about more (additional) staff. You should also note that the question specifies all (not just some) offices and it also mentions throughout the day (that is, all day, not just part of the day).

　　Step 3- Find the answer

　　The best way to find the answer is to look quickly through the text for the key words or their synonyms (words with similar meaning). Then, read the phrase or sentence that contains those words.

　　Looking for the word 'office', in the first section of the text you find that the changes are being introduced in 'our main offices' and 'many of our agency offices'. It seems that the changes do not refer to all offices.

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